BV Group



Building a competitive edge through higher quality IT services.


Companies in today's global economy, no matter their size or industry, depend more and more on technology to promote and deliver their products to the market. This is complicated further by the fastpaced changes in technology. Whether you are an IT outsourcing firm, or a company depending on IT for its back-end and front-end processes, continuously improving the quality of your IT Service Management System with ISO 20000 certification from a trustworthy, independent certification body is essential. And with more and more companies requiring ISO 20000 certification as a prerequisite to signing deals, it is fast becoming obligatory.

What is ISO 20000?
This globally recognized Information Technology Service Management Standard has been designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, benefiting employees and clients. The ultimate goal being effective overall IT service management, the standard is based on key processes ranging from service level management reporting, budgeting and accounting for IT services, to information security, supplier, incident, change and release management.

What are the key benefits?
ISO 20000 certification helps companies improve and streamline IT processes, boost effectiveness, and ensures a controlled, consistent high-quality delivery of services internally, and externally for extended networks and end-customers. This demonstrates a company's commitment to upholding a reliable IT service and infrastructure, enhancing employee satisfaction and
performance while boosting corporate image.

Other key benefits include:
Cost reduction through increased productivity
Leveraging a proven set of best practices
ISO 20000 is recognized worldwide by the IT industry
Better alignment between business objectives and IT,
reducing risks and improving communication
between business areas and IT

Beyond IT service management, Bureau Veritas Certification offers certification to a large range of management system standards that include:

ISO 27001 (Information Security)
ISO 9001 (Quality)
ISO 14001 (Environment)
OHSAS 18001 (Health and Safety)
SA8000 (Social Accountability)
TL9000 (Telecom)
VeriCertR: risk and gap analysis based audit approach
Since most of the standards are built to be compatible, Bureau Veritas Certification can offer integrated and/or combined certification services.
This delivers greater audit efficiency, consistency and optimization.

Recognition - Bureau Veritas Certification is recognized by more than 40 national and international accreditation bodies across the world. The prestigious information technology Service Management Forum (itSMF) has accredited Bureau Veritas Certification as Registered Certification Body (RCB) for ISO 20000.
Network - 5,700 skilled auditors operating in more than 100 countries offer a unique combination of international and local expertise providing consistent services wherever our clients are.
Expertise - Our auditors have extensive knowledge of specific industry sectors, local regulations, markets and languages that enables them to provide solutions adapted to your needs.
Mark of Global recognition - The Bureau Veritas Certification mark is a globally recognized symbol of your organization's ongoing commitment to excellence, sustainability and reliability.

Key steps in our certification process are:
Definition of certification scope
Pre-audit (optional): gap analysis and diagnosis of
your current position against standard
Certification audit performed in 2 stages:
- Stage 1 - readiness review performed to verify
that the organization is ready for certification
- Stage 2 - evaluation of implementation,
including the effectiveness of the management
system of the organization
A certificate valid for 3 years is issued upon satisfactory results of stage 2 audit
Surveillance audits to verify that the management
system continues to fulfill the requirements of the
standard and monitor the continual improvement
Re-certification after 3 years to confirm the ontinued
conformance and effectiveness of the management system as a whole
  ISO 20000 Certification Audit

Who is the standard for?
Businesses outsourcing IT Services
Companies wanting to ensure a consistent approach from all their IT Service Providers
IT Service Providers wanting to benchmark their IT Service Management
A basis for third party certification
IT Service Providers wanting to demonstrate to internal and external clients their application of consistent and high-quality IT services
Companies aiming to improve the quality of their IT services and increase productivity with cost reductions in IT


For inquiries, please contact Bureau Veritas Certification Helllas

by email:
by phone: +30 210 40 63 101
by FAX: +30 210 40 63 118


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