ISO 20000 CERTIFICATION & IT SERVICE MANAGEMENT
Building a competitive edge through higher quality IT services.
BUSINESS CHALLENGE
Companies in today's global economy, no matter their size or industry, depend more and more on
technology to promote and deliver their products to the market. This is complicated further by the fastpaced
changes in technology. Whether you are an IT outsourcing firm, or a company depending on IT
for its back-end and front-end processes, continuously improving the quality of your IT Service
Management System with ISO 20000 certification from a trustworthy, independent certification body is
essential. And with more and more companies requiring ISO 20000 certification as a prerequisite to
signing deals, it is fast becoming obligatory.
SOLUTION
What is ISO 20000?
This globally recognized Information Technology Service Management Standard has been designed to
shape consistency into the management of IT services and infrastructure, either internal or outsourced,
benefiting employees and clients. The ultimate goal being effective overall IT service management, the
standard is based on key processes ranging from service
level management reporting, budgeting and accounting
for IT services, to information security, supplier, incident,
change and release management.
What are the key benefits?
ISO 20000 certification helps companies improve and
streamline IT processes, boost effectiveness, and
ensures a controlled, consistent high-quality delivery of
services internally, and externally for extended networks
and end-customers. This demonstrates a company's
commitment to upholding a reliable IT service and
infrastructure, enhancing employee satisfaction and
performance while boosting corporate image.
Other key benefits include:
Cost reduction through increased productivity
Leveraging a proven set of best practices
ISO 20000 is recognized worldwide by the IT industry
Better alignment between business objectives and IT,
reducing risks and improving communication
between business areas and IT
| RELATED SERVICES |
Beyond IT service management, Bureau
Veritas Certification offers certification to
a large range of management system
standards that include: ISO 27001 (Information Security)ISO 9001 (Quality)ISO 14001 (Environment)OHSAS 18001 (Health and Safety)SA8000 (Social Accountability)TL9000 (Telecom)VeriCertR: risk and gap analysis
based audit approachSince most of the standards are built to be compatible, Bureau Veritas Certification can offer integrated and/or combined certification services. This delivers greater audit efficiency, consistency and optimization. |
WHY CHOOSE BUREAU VERITAS ?
Recognition - Bureau Veritas Certification is recognized by more than 40 national and international
accreditation bodies across the world. The prestigious information technology Service Management
Forum (itSMF) has accredited Bureau Veritas Certification as Registered Certification Body (RCB) for
ISO 20000.
Network - 5,700 skilled auditors operating in more than 100 countries offer a unique combination of
international and local expertise providing consistent services wherever our clients are.
Expertise - Our auditors have extensive knowledge of specific industry sectors, local regulations,
markets and languages that enables them to provide solutions adapted to your needs.
Mark of Global recognition - The Bureau Veritas Certification mark is a globally recognized symbol
of your organization's ongoing commitment to excellence, sustainability and reliability.
| OUR CERTIFICATION PROCESS Key steps in our certification process are: Definition of certification scopePre-audit (optional): gap analysis and diagnosis ofyour current position against standard Certification audit performed in 2 stages:- Stage 1 - readiness review performed to verify that the organization is ready for certification - Stage 2 - evaluation of implementation, including the effectiveness of the management system of the organization A certificate valid for 3 years is issued upon
satisfactory results of stage 2 auditSurveillance audits to verify that the managementsystem continues to fulfill the requirements of the standard and monitor the continual improvement Re-certification after 3 years to confirm the ontinuedconformance and effectiveness of the management system as a whole |
 |
FAQ
Who is the standard for?
Businesses outsourcing IT Services
Companies wanting to ensure a consistent approach from all their IT Service Providers
IT Service Providers wanting to benchmark their IT Service Management
A basis for third party certification
IT Service Providers wanting to demonstrate to internal and external clients their application of
consistent and high-quality IT services
Companies aiming to improve the quality of their IT services and increase productivity with cost
reductions in IT
For inquiries, please contact Bureau Veritas Certification Helllas
by email: grc_scscer@gr.bureauveritas.com
by phone: +30 210 40 63 101
by FAX: +30 210 40 63 118
